Would you like to ask us a question?

Email: seamus@vintageguitar.co.uk

Phone: 01603 617 912 (Mon-Fri, 12am-6pm and Sat, 10am-6pm)

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with Vintage Guitar.co.uk is safe and secure - we accept all major credit cards.

All online credit/debit card payments are handled securely by PROTX - unless you would prefer to pay with a credit card over the phone - in which case, please call the number above.

If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

European Orders

We regularly ship instruments to many european customers and have just reduced our shipping prices for insured, UPS delivery to your door.

contact Steve for a shipping price

International Orders

We're happy to ship instruments Worlwide, but ask that all instruments are prepaid by bank wire/ transfer. Please contact us for our bank details.

Return / Refund Policy

If you are unhappy with any stock instrument you may return it within 48 hours in the same condition as it was shipped for full credit, less any carriage charges.

All products to be returned must be carefully repackaged in their original packing.

Delivery Information - UK

All guitars are shipped via Business Post Next Day service and are individually trackable online using a unique consignment number

Small goods are sent either in durable, recycled Business Post 'Bagits' or by First Class Royal Mail.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints
Vintage Guitar.co.uk prides itself on the personal and friendly service that we offer to our customers.

If we should receive a complaint about any part of this service, by phone,e-mail or letter, then it will be dealt with promptly (we will reply within a maximum of 3 working days, but usually within less). It will then be dealt with confidentially and effectively.