Payment

We require payment in full before any goods can be dispatched – if you are paying by cheque please allow 3-5 working days for your cheque to clear once we have received it – if you would like to avoid this delay, you may wish to pay by debit card.

We accept all major credit cards, including: American Express, Mastercard, Visa, Switch, Solo, Maestro & Visa Delta.

Delivery

Guitars and Amplification - UK
Vintage Guitar.co.uk ships direct to your door via a Business Post Next Day service – you can track your shipment online using the tracking number that we email you shortly after despatch.

Click here to track a consignment sent by Business Post

Guitars and Amplification - Europe, USA & International
Vintage Guitar.co.uk ships direct to your door via the UPS service of your choice (Express or Standard Air) – you can track your shipment online using the tracking number that we email you shortly after despatch.

Click here to track a consignment sent by UPS

All instruments are shipped with full insurance and delivered during normal business hours unless otherwise requested.

Delivery charges will be made clear to the buyer before a purchase is agreed, but within the UK are generally as follows:

Guitars under £2000 - £18.95 including insurance
Guitars £2000-£5000 - £28.95 including insurance
Guitars £5000 and above - £48.95 including insurance

Amplifiers under £1000 - £9.95 including insurance

Responsibility for ownership of the goods passes to purchaser once goods have been delivered.

Damages/shortages must be notified within 24 hours of delivery.

We can only deliver goods to the address in which the credit/debit card used to pay for the goods is registered, except in cases where payment has been made by cheque, postal order or bankers draft, and the funds have cleared fully against our account.

This does not affect your statutory rights.

48 Hour Risk Free Return

Are you worried about buying an expensive instrument by mail order?
Firstly, please feel free to ask questions about our instruments, amplification or other products – our sales staff are extremely experienced and will be happy to offer honest, friendly advice – either giving detail or providing a comparison with other guitars.

If you purchase a guitar via mail order, we offer a risk-free return should there be a problem with the instrument or its suitability – simply return it to us within 48 hours for a full refund of purchase price (less carriage charges).

This does not affect your statutory rights.

Pricing & Availability

All prices displayed include VAT. Prices do not include delivery.

Although we try and keep the website as up-to-date as we can, on occasion products that have been sold may still be advertised as available. Sold products are also often kept on the web site marked as sold to provide an insight into what kind of instruments we deal in and what type of guitar may become available soon.

Errors and omissions are exempt.

Reserving a Guitar

We will reserve instruments on receipt of a 25% deposit and will remove them from sale until paid in full and goods are despatched or collected.

The length of holding time is negotiated on an individual basis, but will not usually exceed 4 weeks.

Cancellation and Returns Procedure

You are free to cancel your order before payment has been taken free of charge.

Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller.

Goods that have been altered from their original condition in any way cannot be returned.

Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer's account.

Buying Online

To add products to your cart click on the buy button next to the product price. This will add 1 item to you list. To remove a product from your cart set the quantity to zero. When changing quantities you must press the 'update' button to store the new quantities.

Contacting us

You can contact us online using the this quick form
or by calling the shop during open hours on 01603 617 912.